Q:shipping time
If I ordered this dress now would it get here by may 18th?
by natalie
2013-05-08 11:26:17
Hi,dear. It usually takes 12-14 working days for dress processing and 3-4 days for delivery. Thanks&Regards. Amy.
Q:Cancelation
I ordered this dress 4 days ago. I got 2 emails. one saying this order was processing and the next saying it was canceled. then this morning money was taken from my account to pay for this dress order that was CANCELED. after I saw that the order got canceled and the money was still in my account I went out and bought another dress. leaving my account with a limited amount of funds. now I have an over draft fee and a dress that might be shipped to me that I no longer need. please please please cancel this order for good. and I need my money refunded. please help me out.
by Morgan
2013-04-30 09:57:02
Hi,dear. For refund, please contact with our customer service via service@msdressy.com
Thanks&Regards. Amy
Q:how long for my dress to come
hello, so i have ordered this dress about 2-3 weeks ago and i am panicking because i don't know when it's going to come could you please tell me where it is now i ordered it to UK. Thank you ever so much
by amanda
2013-04-29 10:20:07
Hi,dear. May I have your order number? I will check it for you later. Thanks&Regards. Michelle
Q:My order
So that means that payment went through and it hasn't been cancelled? Oh and one more thing can you make sure that my dress is A-line Sweetheart Floor-length Chiffon Prom Dress . The Size is 2 and the color is fuchsia? Thank you
by Dachung
2013-04-22 05:14:15
Hi,dear.Please refer to customer service via service@msdressy.com. Thanks&Regards. Amy
Q:picture
hi i was wondering if i could get a picture of this dress in the champagne color?
by ashley
2013-04-21 02:11:01
Hi,dear. Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thanks&Regards. Amy
Q:Did my payment go through?
hey thanks for replying to my question earlier. so i ordered my dress last saturday. I made two or three order earlier but i didn't make the payment. but figured out in the end and made a payment. can you please let me know the status of my dress? on my account it says the orders has been canceled and i dont know if my dress is being processed or not please. my prom is coming very soon and i'm worried. I emailed ziva and also left a message on Facebook. i hope you can help. order number MS201304138188
by dachung
2013-04-20 12:26:07
Hi,dear. Your dress has not dispatched. I will check it for you later. Thanks&Regards. Amy
Q:Dress Availibility
I was wondering if there was a store in Savannah Georgia at which this dress could be purchased/tried on because I would like to make sure it fits before I decide to buy it.
by Morgan
2013-04-17 18:44:34
Hi,dear. For your question,please contact with our customer service via service@msdressy.com Thanks&Regards. Amy
Q:Pending
I ordered the dress on time amd a few hours later it told me it was cancelled. So i ordered it again later that night and the order status said"pending". It's been a whole day and it still says "pending" I dont have time to waste to order this dress. Does that mean it has already ordered it or is it about to cancel? Should I order again? Thanks
by Helina
2013-04-16 15:50:46
Hi, dear. It is still about to cancel. Sorry for the inconvenience. Please oeder again. If you still have this problem, please refer to customer service via millybridal2011@gmail.com. Thanks&Regards. Amy
Q:Order Plus Shipping
Hi, my name is Brenda and I am in need of a prom dress pronto! My Senior Ball is on April 20th 2013 and I am in need of the perfect dress. I finally found the dress on MsDressy.com. I am wondering if there is any possibility for my order/purchase to come in time for my event (2-3 days before my Senior Ball). Please contact me ASAP. Thanks!
P.S. How do I make an Urgent Order?? I do not need my dress to be tailored because you guys carry my size. How long will it take for me to receive the dress if I was to order it tonight or tomorrow April 15th??
by Brenda
2013-04-14 20:20:50
Q:Urgent Order
Hi, my name is Brenda and I am in need of a prom dress pronto! My Senior Ball is on April 20th 2013 and I am in need of the perfect dress. I finally found the dress on MsDressy.com. I am wondering if there is any possibility for my order/purchase to come in time for my event (2-3 days before my Senior Ball). Please contact me ASAP. Thanks!
P.S. How do I make an urgent order??
by Brenda
2013-04-14 20:15:52
It usually takes 12-14 days for dress processing and 3-4 days for delivery. Please do write down the event day as we process the order according to your event date. If you need it urgently, we recommend you to contact the customer service via service@msdressy.com before the payment.Thanks&Regards. Amy
Q:Re: Shipping
Could you give me an estimate of when it will ship because I might need to look for a new one.
by Paige
2013-04-12 19:04:33
Q:hollow to hem
does it mean the length of the dress? or my length from hollow to feet? with or with out shoes?
by dachung
2013-04-11 15:33:50
Thanks for your questions. For Hollow to Hem (only for short length dress) - Measure from the center of the collarbone (Hollow) to the dress hem. Note: The length is not measured starting from the garment neckline; While form Hollow to Floor - Stand upright and keep your feet together. Then measure the length from your shoulder to your heels. (Just take the tape from your front, with bare feet).
For more details, please refer to customer service via service@msdressy.com.Thanks&Regards,Amy
Q:RE: Order #
The email said my # was 6186, could you tell me if it has shipped?
by Paige
2013-04-11 13:04:12
I am sorry, your order has not been shipped.Thanks&Regards. Amy.
Q:need help ordering
I'm trying to order a dress and i'm receiving this
Email Error: SMTP Error: Data not accepted.
I need my drerss before 4/27... please help
Please call 7073726678
by Adriana Zaldivar
2013-04-10 21:02:22
Q:How long?
Hello, so i purchased this dress on march 31st and I picked the expedient shipping so I was thinking it would be about 14 days until i received it. Is this correct? and will it tell me in my orders, instead of processing, if it has shipped yet. Im going to need my dress soon so i guess i just need to know if i should start looking for another one.
Thank you, Paige
by Paige
2013-04-10 13:08:18
Yes, it takes at least 15 days to receive in this busy season. The customer service may not update the status in time. Please tell me your order number so I can check whether it is shipped or not.