Welcome to Msdressy.com! Can I help you?
This Help Center section is developed for your convenience. Followed are the frequently asked questions and answers. You may find your answer by browsing this page or turn to Customer Service when there is any problem.
- About Account
- About Orders
- About Payment
- About Dresses
- About Shipping & Delivery
- Why can’t I login?
a) Check your login details and login username, make sure that the email address is the one you used for registration.
b) Msdressy.com system maintenance might cause a problem. In this case, please wait 30 minutes and try again.
c) Make sure that the cookies from www.Msdressy.com are accepted in your browser (Internet Explorer or others).
d) If the above methods still do not work, please contact our customer service. They will help you to resolve the issue.
Please check the " How to Register & Login " Page for more information.
- What if I forget password?
You may reset your password by clicking the "Forget password?" button on the sign in page. Then go to your email inbox, and reset your password.
- Is the information I send over the Internet safe?
- If I haven’t signed Up For a Msdressy.com account, can I still make a purchase?
Sorry, but we need you to register your details with us to start shopping. This enables us to contact you about your orders and offer you great benefits, for instance promotional discount codes and information on our latest products. Don’t worry though; it’s free to register with Msdressy.com
- How to place order on Msdressy.com?
Take a look at product catalogue on the website. If you find anything that interested in, add it to your shopping cart and then check out.
- How can I check the status of my order?
We will send you the order confirmation email when we received your order. And we will email you the tracking number when item shipped. You can also click contact us to get more information about your order.
- What does the order status mean?
Pending – a) Your order is currently incomplete, awaiting payment; b) Or you have already paid, and we need to confirm in 24 hrs.
Payment Accepted - We’ve received your payment and are beginning verification to ensure payment security.
Waiting for Confirmation – Our customer service have send email to confirm your dress color, style, size, or delivery date. Please check your email and do the confirmation.
Processing – We are making your dress now! For formal dresses, it usually takes 9-10 days; for wedding dress, it usually takes 12-14 days.
Delivered: Everything in your order has been packaged and sent to the shipping address you provided.
- How can I place a bulk order?
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
- Can I get a discount when I order in bulk?
Yes, definitely you can! Purchase in bulk is always welcome! Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!
- How to cancel an order?
1 Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or 2 Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price, or 3 Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping cost, or 4 Once your order has been shipped, it can no longer be cancelled.
- What payment method do you have?
Please check Payment Methods for detailed information.
- When will I be charged for my items?
You will be charged for your order when your payment status is changed to "payment received". We will then confirm your payment and begin processing your order right away. In some cases, credit/debit card payments may take up to 24 hours to confirm.
- How do I see price in my Currency?
The default currency display on Msdressy.com is US dollars. Click the currency drop-down menu on the right top of every page, and you can easily set it to any of the following currencies:
- Euro (€)
- British Pound (£)
- Canadian Dollar (CA$)
- Australian Dollar (AU$)
- Chinese Yuan (￥)
- How do you calculate the currency?
Msdressy.com updates our exchange rates twice monthly based on the global currency markets.
- How do I use coupon?
Before clicking Proceed to Checkout, you can use your coupon by clicking “Validate it here”, a box will come up and you can then enter your coupon code there.
How to create a review?
- How is the dress quality from Msdressy.com?
Msdressy.com is committed to provide high quality dresses with affordable price. Our ultimate goal is your happiness. Therefore, if you have any suggestions or questions, please feel free to contact our customer service.
- How do I use ‘SEARCH’ on Msdressy.com?
You can search by color, occasion, dress type, price, or by product number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses.
- Why can I no longer find the dress that I like before?
Once an item is out of stock and the manufacturer is no longer making it, it will be removed from our webpage.
- What if my dress is not available?
If the dress you ordered is out of stock or for some reason, we will notify you in time and give you other options to pick from; or you can just cancel your order. You can also send picture of your favorite dress, and after confirmation, we will reply you as soon as possible.
- When should I order my wedding dress?
Normally, it can't be less than 1 month before your wedding ceremony. In case that the dress doesn’t fit you and we have enough time to do alternation.
- What happens if there is a problem with the dress?
All the products will be carefully checked before the delivery. Each dress goes through a 25 Point Inspection Process. However, should you have a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide. Please check Exchange & Return for more information.
- Do you offer dress rent service?
Sorry, we do not offer dress rent service.
- Do you offer custom-made service?
If you cannot find the right size in the catalogue, contact with us, tell us your size and we will do custom made for you.
- How to measure?
Before ordering custom-made dress from Msdressy.com, we strongly recommend you finding a professional local tailor who can help you measure accurately. And of course you can measure yourself at home, turn to All You Need To Know – How to Measure Page.
- Can you make the dress exactly according to the pictures I send?
Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.
- Are these used dresses?
All dresses we offer are new. We do not accept or offer resale items.
- Do you offer free fabric swatches?
Sorry. We don’t. But we sell swatches for you to know exactly what the dress material will be like. You can also buy the material directly from our site.
- Will my dress be ready to wear when it arrives?
It depends. Some fabrics tend to wrinkle when they're folded for shipment. Some fabrics are designed to handle this sort of treatment and snap to their stunning best right out of the box. To be safe, you should plan have the dress professionally steamed before your special day.
You must have purchased the very product before you create a review. Your review will appear on the product detail page after submission.
- Sign into your dressbraw.com account and visit "My Account".
P.S. You must have completed purchase of the product before creating a review on it.
- Click the "My Review" button in the My Account section; then you will see a list of items awaiting your reviews.
- Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate the item on a 5-star scale and enter your comment in the box provided.
- Preview your review and press the "Submit Review" button.
About Shipping & Delivery
- Do you ship to my country?
Msdressy.com ships worldwide to nearly every country across the globe. Please check Locations We Ship To for detailed information.
- How long will it take to get my dress?
- For Expedited shipping, it usually takes 3-4 days to all major destinations, and it’s the fastest shipping method worldwide so far. Shipping costs differ from item to item.
- For Standard shipping, it usually takes 5-8 days to all major destinations, and standard shipping costs less, but takes a bit longer than expedited shipping.
P.S. The delivery time mentioned above does not include order processing time.
Please check Delivery Guide for more information.
- Will I be required to pay import duty by my country's Custom?
Based on our past experiences, the cases are that most countries do not charge import duty on low volume personal imports.
- Who pays for the Duties and Tariffs on international shipments?
We will not charge any duty for an international order. Import duties and taxes, which are the responsibility of the customer. Please contact your local customs office for details. However, we will send the dress as a sample to avoid your taxes. Please check the Customs & Import Tax for detailed information.
- How do I track my order?
We will email the shipping number to you after the dress is shipped out. Please check the emails from us. You can also track the order at our site.
- Do you offer Free Shipping?
Sorry, shipping’s not free at Msdressy.com. But for promotion sometimes, we do.