Where's my stuff?

You'll find the most updated information about your order by visiting Your Account and see if your stuff has been shipped. And after shipment, you will receive an email about the shipping number and the estimated arriving date.

Tracking Says "Delivered;" but you didn’t receive the Package

Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few days. If you've waited a couple of days and you still don't have the package:

• See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
• Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
• Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.)

If the four suggestions don’t work, please refer to Case 1 and Case 2.

Case 1: The information about our shipping cost completely matches the shipping information agreed by both of us, and the information about the successful delivery matches with those as follows:

• Countries, cities, postal codes, time and signees match.
• Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier.
• Countries, cities, postal codes and time match but signees do not match.
• Countries, cities, time and signees match but postal codes do not match.

For any of the situations mentioned above, we are sorry we are unable to take such case.

Case 2: The information about our shipping cost completely matches the shipping information agreed by both of us, but the information about the successful delivery does not match with those as follows:

• Countries and time match, but cities and postal codes do not match and no signee is found on the official website of the shipping carrier.
• Time matches but countries, cities, postal codes and signees do not match.

For any of the situations mentioned above, we should refund the full payment to the buyer.

Case 1: The item is in transit. It refers to any delivery failure case except for customs detention. The tracking information shown on the carrier's official website includes customs cleared, leaving the processing center, and being dispatched to XXX, etc. In such cases, we should take the full responsibility and make a full refund to customer in principle.

Case 2: If the delivery fails because the address the buyer provided is incorrect or incomplete (according to what is indicated on the official website of the shipping carrier, e.g. “the address is unavailable for delivery”), the item is shipped back to us.
For non-customer made items: We will deduct the shipping fee while return the rest money of the payment to the buyer.
For custom made items: Buyer will undertake the shipping fee as well as a 50% refund of the product purchase price.
In this case, if the buyer needs the item, he or she should pay for the shipping fee, and we will reship it to the right address.

Case 3: If the delivery fails and the item is not returned to us.
In this case, the buyer should be eligible for part of the product purchase price as well as the shipping fee.

Tracking information is unavailable - No information can be found on the carrier's official website for the tracking number provided. In this case, we will take the full responsibility and make a full refund to you.

It refers to the case when the package is held in detention by customs. The dispatching party should be responsible for providing evidences to clear the customs.

Case 1: If the item is held in detention at the dispatching party's customs, we will make a full refund to the buyer.

Case 2: If no written certification is provided by the customs about the detention, the goods are deemed to be en route and we will handle the case based on the specific situations according to “the above Case 2 of shipping information is incomplete”.

Case 3: If the item is held in detention at the customer's customs, the buyer is responsible for clearing the customs.

It refers to the case when the tracking information is available on the official website of the shipping carrier shows that the order has been successfully delivered to the destination.

Case 1: The information about our shipping cost matches with the shipping information agreed by both sides of us, so is the information about the successful delivery. Please take the following cases as the reference:

• Countries, cities, postal codes, time and signees match
• Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier
• Countries, cities, postal codes and time match but signees do not match
• Countries, cities, time and signees match but postal codes do not match

For any of the situation mentioned above, we MsDressy are unable to take it.

Case 2: The information about our shipping cost completely matches with the shipping information agreed by both of us, but the information about the successful delivery does not match with each other. Please take the following info as the reference:

• Countries and time match but cities and postal codes do not match and no signee is found on the official website of the shipping carrier.
• Time matches but countries, cities, postal codes and signees do not match. For any of the situation mentioned above, we will refund the full payment to the buyer.

Tracking Packages

If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered.

If you're missing an item, check Your Account to verify all the items in your order were in the same shipment. Sometimes we split your order into multiple shipments (at no additional cost to you).

If you have feedback about your experience with one of our carriers, please contact customer service.